MISSION STATEMENT

Hand Truck Masters is dedicated to providing the highest quality hand trucks, platform carts. and other related equipment that will assure the best, most efficient, effective, and economical way for you, our customers, to handle your material and products.

WHY WE ARE HERE FOR YOU:

Hand Truck Masters is located in Southern Indiana close to the Illinois and Kentucky Boarders on the Ohio River with our office at 2301 Mt. Auburn Rd. Evansville Indiana 47720. We have committed ourselves to providing the highest quality products and service to our customers. We understand that for our customers to attain maximum profitability and efficiency in their business, we at handtruckmasters.com must be committed to providing the highest quality equipment available in today’s market.

The moving of materials and equipment in the facilities of our customers must be done in an effective, efficient, and above all safe manner. The Wesco models of hand trucks, platform carts, and other material handling equipment we offer will give our customers the performance and quality they expect and above all deserve.

Our website at handtruckmasters.com has been designed for the convenience of making your shopping experience as easy as possible. We understand that your time is valuable and we want to make your trip through our website as comfortable as possible.

Return Goods Policy

Products may not be returned without obtaining a Return Material Authorization Number (RMA) from our Customer Service Department. Handtruckmasters.com will not be held responsible for products returned without proper authorization. products returned without proper autorization will be returned via motor freight collect. All products that are not defective are subject to a 25% restocking charge. An additional 5% restocking fee will be charged for any items returned without proper authorization.

UPON RECEPT FROM THE CARRIER: Inspect items delivered by the carrier for damage prior to accepting and signing for them. Do not sign for or accept any items from the freight carrier that appear to have been damaged during shipment. IF ANY DAMAGE IS DISCOVERED BY THE CUSTOMER IMMEDIATELY MAKE AN APPLICATION DIRECTLY TO THE CARRIER.

DAMAGES AFTER RECEPT: If any damages are found after items are recieved and unpacked or uncrated, contact the freight carrier Immediately. An agent for the carrier will process your claim at this time.